Are our parts guaranteed?

Yes. Most of what we buy is from a Live working plant, we visually see them all working prior to us disassembling and selling. We have over 99.7% positive feedback, on over 60,000 feedback from eBay - we sell thousands of items per week. In the rare event something is wrong - just give us a call - we work it out! Our most valuable customer, is a returning customer.

Where do our parts come from?

Everywhere! We are not partners, nor are we affiliates with any of the brands we carry, or companies we do work for. However, we are an Osha approved, trusted contractor who does work for Ford, GM, Metalsa, etc... and we carry all the major brands of parts you would expect from an international industrial parts reseller.

Are we open to the public?

No. We do not have a store front. However, all our customers are welcome to stop by for a tour of our facility.

Contracting – is that the same as Rigging?

Yes and No. We do our own rigging, and we disassemble, remove, basically the entire process is 100% pre-planned and performed, by us. We are a start-to-finish, full service company. If it involves rigging, we will get it done. If it involves demolition, no problem. Being Osha committed, we preplan and assess every job prior to sending in our teams. We have yet to run into a job that's too large, or one that is too small, for us to take on.

What are our business hours?

Concepts is open Monday - Friday, 8:00am - 5:00pm EST
You can reach us direct at +1 (812) 623-6100 or Toll Free (USA) at +1 (844) 332-3824

Our customer service team is always on standby, and ready to help you!

Something is wrong with the item I received, What do I do?

Where we strive for perfection, there is an occasional item that gets out wrong, is damaged during shipment, or just not what you are looking for.

If this has happened to you - we apologize, and want to make it right.

Give us a call immediately, at +1 (812) 623-6100 or Toll Free (USA) at +1 (844) 332-3824 and let our customer service team, make things right!

I placed my order, but need it shipped somewhere else. What do I do?

We recommend an immediate email, followed by a phone call to our customer service team.

Email us at: Sales@ConceptsIndustrial.com

and call us at +1 (812) 623-6100 or Toll Free (USA) at +1 (844) 332-3824